Welcome to Kitopi Catering Services LLC (“Company”, “we”, “our”, “us”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at rightbite.com (together or individually “Service”) operated by Kitopi Catering Services LLC.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.
All your meals are prepared fresh daily, using all natural and wholesome ingredients, personalized to meet your needs and preferences
Your food will be delivered fresh daily, in 1 of 2 cooler bags assigned to you. Upon receiving your cooler bag, kindly place all your meals and snacks in the fridge to maintain optimum quality and freshness. Please follow our reheating instructions, whenever appropriate, to best enjoy your food. Bon appétit!
Occasionally, the food containers might get damaged during transportation and food quality may be compromised. In such instances, please do not consume the damaged meal; instead call us immediately and we’ll try our best to send you a replacement meal.
Please make sure you choose your menu online by Monday of each week. Should we not receive your selection by COB on Monday, our system will randomly choose on your behalf and no further changes will be permitted for the week. Alternatively, you may also send us your weekly selection with our delivery drivers, by email or fax, or choose your menu with your dietitian or CSR anytime before COB Monday.
We highly recommend you choose your menus online and on time to avoid any disappointment or errors.
Each client is assigned 2 cooler bags. Each day, kindly return the empty cooler bag to receive your second, freshly refilled, cooler bag.
Clients may choose various delivery addresses.
Changes to delivery locations are permitted but must be requested 2 working days (48 hrs) in advance in advance for Dubai deliveries. All other delivery change requests will be evaluated case by case depending on location and time of request.
Delivery timings will be assigned by our logistics team and you will be given a 3hr window.
As part of your active package, you get 2 complimentary consultations with the dietitian – an initial assessment as well as a follow-up session to make sure you stay on track!
Your subscription is valid for a period of 90 days from your package start date. You may put your package on hold at anytime during these 90 days but please note that all your days must be consumed within the 3 month period and that remaining days, if any, cannot be refunded. Should you wish to stop your package mid way, you may transfer your days balance to a family member or friend.
To put your package on hold and/or resume your subscription, we require a notification period of 2 working days (48 hrs) in advance in order to make all the necessary changes.
Please make sure to renew your subscription 2 working days (48 hrs) before your current package ends to ensure uninterrupted and timely delivery of your meals. Renewal payments can be made online, at the clinic or via bank transfer. If payment is not received, meals cannot be delivered until the amount is settled in full and delivery may only resume after 48 hrs of receipt.
A cooler bag deposit of 100 SAR is required upon signing up to any of the packages; this amount is to be refunded upon the expiry of your subscription and only when the 2 cooler bags plus ice packs are returned to Right Bite in proper condition. Please note that the cooler bag deposit will be refunded within 90 days of your last subscription; should we not receive the cooler bags in due time, the deposit will be forgone.
We do run a non-refund policy; however in the exceptional case of a refund, please note that a fee of 20% of meal plan price shall be applied on remaning days.
We reserve the right to offer special promotions on occasion with different terms and conditions than the ones stated above without prior notice.
Prices and menus may also be subject to change at our discretion, without prior notice.
Weight loss is not guaranteed and will vary for each client based on individual weight, metabolism, age, activity level and commitment to the plan.
Meal plans can be amended according to the preferences (allergies, intolerances and dislikes) of the client only. Right Bite is not liable for adverse reactions to any food consumed in case the client fails to inform us of any dislikes or allergens before receiving the meals. We recommend disclosing all dislikes, allergens, preferences and medical conditions before starting the plan.
These terms and conditions relate to your use of our services “Meal Plans“. We may change, update or amend these terms and conditions from time to time. Please feel free to contact us on 04 33 88 763 or at [email protected] should you have any questions or concerns.
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at [email protected].
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
If you are an active customer and opt to cancel your subscription, Right Bite is not obligated to refund any amount paid. However, in an effort to achieve customer satisfaction, Kitopi Catering Services LLC will refund in appropriate cases should there be a problem with your food order. Please contact your Customer Service Representative and we will address the issue. The following cases may be eligible for refund or compensation:
You did not receive your order
The order you received was incorrect
The order had missing items
Please note, refunds will not be issued if the customer simply didn’t like the food. Our refund policy states:
If approved by the Right Bite management, refunds will automatically be applied to the original method of payment within 5–10 business days. However, a 20% cancellation fee will apply.
If you've consumed 25% or more of the days in your subscription, no refund will be issued for the remaining days.
If you opt to reduce your daily calories during your active meal plan, no refund will be issued.
"Pause" days must be consumed within 90 days of your plan expiration date; if they expire, there will be no compensation for those days.
Free days or wallet credits from cancelled meals cannot be exchanged for cash and have no monetary value.
The chiller bag deposit of AED 100 is refundable at the end of the plan. If a bag is lost or damaged, a charge of 50 AED per bag will be deducted from the deposit. The cooler bag deposit will be refunded 10-15 days after request.
The expected time span for reporting these issues is within the same day of the order. Applicable refunds will be made through the original mode of payment.
You will under no circumstances seek a “chargeback” from the company whose credit card you used to purchase an order from the Site. Should you do so, Kitopi Catering Services LLC may, in its sole discretion, refuse to honor future orders made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
In the event your ordered meal is unavailable, we may offer an alternative option. We cannot guarantee that any of the food orders sold are free of allergens.
Content found on or through this Service are the property of Kitopi Catering Services LLC or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
0.1. In any way that violates any applicable national or international law or regulation.
0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
Additionally, you agree not to:
0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
0.2. Use any robot or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
0.4. Use any device, software, or routine that interferes with the proper working of Service.
0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
0.8. Take any action that may damage or falsify Company rating.
0.9. Otherwise attempt to interfere with the proper working of Service.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Kitopi Catering Services LLC and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Kitopi Catering Services LLC.
We do not permit copyright infringing activities and infringement of intellectual property rights on the Site and will remove any such Content if properly notified that such Content infringes on another’s intellectual property rights. We reserve the right to terminate privileges of any user who engages in copyright infringement.
You may provide us either directly at [email protected] or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
Our Service may contain links to third party web sites or services that are not owned or controlled by Kitopi Catering Services LLC.
Kitopi Catering Services LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEB SITES OR SERVICES THAT YOU VISIT.
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN.
YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree that Kitopi Catering Services LLC entire liability, and your exclusive remedy, with respect to any services(s) provided on the Site is solely limited to the amount you paid for such service(s) i.e. the cost of the food order. Kitopi Catering Services LLC shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its services.
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using Service. All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Dubai, United Arab Emirates, without giving effect to any principles of conflicts of law. United Arab of Emirates is our country of domicile.
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.